RETHINKING HIGHER EDUCATION SERVICES AND THE COMPLAINT HANDLING FRAMEWORK IN MALAYSIA. UUM Journal of Legal Studies, [S. l.], v. 14, n. 1, p. 189–213, 2023. DOI: 10.32890/uumjls2023.14.1.8. Disponível em: https://www.educationmalaysia.co.uk/index.php/uumjls/article/view/15242. Acesso em: 10 nov. 2025.