RESEARCH NOTES Examining the Impact of Customer-To-Customer Interaction on Service Experiences: A Pilot Study. Malaysian Management Journal, [S. l.], v. 19, p. 77–86, 2015. Disponível em: https://www.educationmalaysia.co.uk/index.php/mmj/article/view/9026. Acesso em: 10 nov. 2025.