The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard. Malaysian Management Journal, [S. l.], v. 12, n. 1&2, p. 69–88, 2008. Disponível em: https://www.educationmalaysia.co.uk/index.php/mmj/article/view/8953. Acesso em: 10 nov. 2025.