Addressing The Customers: The Influence Of Status, Physical Contact, And Age On Customers’ Level Of Irritation. Malaysian Management Journal, [S. l.], v. 1, n. 2, p. 21–30, 1995. Disponível em: https://www.educationmalaysia.co.uk/index.php/mmj/article/view/8524. Acesso em: 10 nov. 2025.