The Relationship Between Quality Management Practices and Productivity in Revenue and Cost Management : A Study of Local Authorities in Peninsular Malaysia. Malaysian Management Journal, [S. l.], v. 5, n. 1&2, p. 35–46, 2001. Disponível em: https://www.educationmalaysia.co.uk/index.php/mmj/article/view/8586. Acesso em: 10 nov. 2025.