Perhubungan antara Prinsip-prinsip TQM, Kepuasan Hati Staf, Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar: Satu Kerangka Konseptual. Malaysian Journal of Learning and Instruction, [S. l.], v. 2, p. 17–37, 2005. Disponível em: https://www.educationmalaysia.co.uk/index.php/mjli/article/view/7577. Acesso em: 10 nov. 2025.