1.
IMPROVING CONSUMER SATISFACTION BY INTEGRATING ON SERVICE QUALITY AND LEAN SIX SIGMA METHODS. JTOM [Internet]. 2017 Dec. 28 [cited 2025 Nov. 10];12(2):25-34. Available from: https://www.educationmalaysia.co.uk/index.php/jtom/article/view/jtom2017.12.2.4