BUSINESS PROCESS INNOVATIONS FOR COURIER SERVICE SECTOR: CASE STUDY IN J&T DUNGUN. Journal of Technology and Operations Management, [S. l.], v. 18, n. 1, p. 70–88, 2023. DOI: 10.32890/jtom2023.18.1.7. Disponível em: https://www.educationmalaysia.co.uk/index.php/jtom/article/view/20605. Acesso em: 10 nov. 2025.