THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (e-CRM) FEATURES ON e-LOYALTY AMONG ONLINE PURCHASERS: THE MEDIATING ROLE OF e-CUSTOMER SATISFACTION. JTOM [Internet]. 2025 Jul. 28 [cited 2025 Nov. 10];20(2):1-20. Available from: https://www.educationmalaysia.co.uk/index.php/jtom/article/view/28263