THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (e-CRM) FEATURES ON e-LOYALTY AMONG ONLINE PURCHASERS: THE MEDIATING ROLE OF e-CUSTOMER SATISFACTION. Journal of Technology and Operations Management, [S. l.], v. 20, n. 2, p. 1–20, 2025. DOI: 10.32890/jtom2025.20.2.1. Disponível em: https://www.educationmalaysia.co.uk/index.php/jtom/article/view/28263. Acesso em: 10 nov. 2025.