AN EVOLVING SCHOLARLY SERVICE SYSTEM: A NEW HORIZON OF PEOPLE AND MACHINE INTERACTION. Journal of Technology and Operations Management, [S. l.], v. 11, n. 2, p. 1–14, 2016. DOI: 10.32890/jtom2016.11.2.1. Disponível em: https://www.educationmalaysia.co.uk/index.php/jtom/article/view/jtom2016.11.2.1. Acesso em: 10 nov. 2025.