AN IMPLEMENTATION OF QUALITY MANAGEMENT PRINCIPLES TO ENHANCE THE ORGANIZATION PERFORMANCE: A CASE STUDY
DOI:
https://doi.org/10.32890/jtom2013.8.2.1Abstract
This paper presenting the findings from a case study conducted on the quality management principles in a Malaysian’s SMEs food and beverages. The objective of this research is to determine and identify the quality management principles towards the organization performance in the XYZ Industry Sdn. Bhd. In order to achieve the objective, a case study was carried out by conducting in-depth interviews with the top managers. The findings show out about a number of quality management principles have been identified as contributors towards organization’s performance. Since this research only focuses on a SMEs and beverage industry (traditional herbs drinks), therefore, the findings could be used to generalize within the similar business in the similar industry. The paper emphasizes that the implementation of quality management principles can be used as a framework to improve organization’s performance.
Downloads
Published
Issue
Section
License
Disclaimer
The Journal of Technology and Operation Management (JTOM) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation. Articles published in the Journal of Technology and Operation Management (JTOM) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.
