A DISTRIBUTED AGENT-BASED ARCHITECTURE FOR CUSTOMER RELATIONSHIP MANAGEMENT IN E-ENTERPRISES. Journal of Information and Communication Technology, [S. l.], v. 2, n. 2, p. 65–86, 2003. Disponível em: https://www.educationmalaysia.co.uk/index.php/jict/article/view/8032. Acesso em: 10 nov. 2025.