Pentadbiran Awam dan Proses-proses Pengurusan: Satu Kerangka Konseptual. Journal of Governance and Development (JGD), [S. l.], v. 2, p. 42–57, 2006. Disponível em: https://www.educationmalaysia.co.uk/index.php/jgd/article/view/13530. Acesso em: 10 nov. 2025.