Amalan Kualiti dan Hubungan Gaya Kepimpinan Terhadap Elemen Soft dan Hard Model McKinsey. Journal of Business Management and Accounting, [S. l.], v. 5, p. 57–75, 2015. DOI: 10.32890/jbma2015.5.0.8861. Disponível em: https://www.educationmalaysia.co.uk/index.php/jbma/article/view/8861. Acesso em: 10 nov. 2025.