The Influence of Service Quality of Mobile Phone on Customer Satisfaction in Malaysia: A Students’ Feedback Survey. Journal of Business Management and Accounting, [S. l.], v. 1, n. 1, p. 79–97, 2011. Disponível em: https://www.educationmalaysia.co.uk/index.php/jbma/article/view/8917. Acesso em: 10 nov. 2025.