“A Qualitative Case Study on the Use of Balance Scorecard to Control Performance of a Local Government-Owned Water Supply Company in Indonesia”. Journal of Business Management and Accounting 6, no. 1 (January 24, 2016): 1–14. Accessed November 10, 2025. https://www.educationmalaysia.co.uk/index.php/jbma/article/view/8846.