International and local students' satisfaction of healthcare services
Abstract
This research aims to measure the international and local students’ satisfaction toward university healthcare services provided by one public university. The study determines the students’ expectations, perceptions and the gap between them based on the five dimensions of service quality of a modified SERVQUAL instrument. A total of 273 respondents answered the questionnaires consisted of 134 international students and 139 local students. The study shows that both groups of students were generally not satisfi ed with the services provided by the healthcare center. Dissatisfaction among the International students was more closely related to the assurance-dimension; while the local students were dissatisfi ed with the reliability-dimension. Furthermore, the results show significant differences between the international and local students’ satisfaction with regard to assurance-dimension only.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Disclaimer
The Journal of Business Management and Accounting (JBMA) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation.
Articles published in the Journal of Business Management and Accounting (JBMA) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.
