“Service Quality Dimensions and Customer Satisfaction in Malaysian Mobile Telecommunication Market: An Empirical Investigation of the Mobile Phone Market in Malaysia. ” (2022) Global Business Management Review (GBMR), 6(1), pp. 27–48. Available at: https://www.educationmalaysia.co.uk/index.php/gbmr/article/view/16934 (Accessed: 10 November 2025).