Impact of Total Quality Management Practices on Customer Satisfaction: Perspectives of Medical Device Company. Global Business Management Review (GBMR), [S. l.], v. 13, n. 2, p. 68–83, 2021. DOI: 10.32890/gbmr2021.13.2.5. Disponível em: https://www.educationmalaysia.co.uk/index.php/gbmr/article/view/15381. Acesso em: 10 nov. 2025.